EGIFTCARD CATEGORIES

Online
When redeeming your Gift Card online, enter the 16-digit card number and the 4-digit PIN number at the payment page of the online checkout. Up to five Gift Cards can be redeemed in one transaction. If you do not have enough funds on your Gift Card to cover the total cost of your order (including delivery), you will need to the cover the balance with another payment method

In-store
When redeeming your Gift Gard in store, present your Physical Gift Card or a copy of your Digital Gift Card email or present the electronic version of the Digital Gift Card on your mobile device to the cashier at the till point.

Spending a Gift Card:
1. Gift Cards are redeemable online at riverisland.com and in all River Island stores in the UK (excluding Selfridges and Voisins), Republic of Ireland and Isle of Man, they can be used in full or part payment for products or services purchased. Any currency conversions will be at the up to date exchange rate.
2. When redeeming your Gift Card online, enter the 16-digit card number and the 4-digit PIN number at the payment page of the online checkout. Up to five Gift Cards can be redeemed in one transaction. If you do not have enough funds on your Gift Card to cover the total cost of your order (including delivery), you will need to the cover the balance with another payment method
3.When redeeming your Gift Gard in store, present your Physical Gift Card or a copy of your Digital Gift Card email or present the electronic version of the Digital Gift Card on your mobile device to the cashier at the till point.
4. Gift cards can be activated with a minimum value of £2/€2 and a maximum value of £250/€250.
5. Gift Cards which are defaced, altered or cancelled will not be accepted
6. Gift Cards cannot be exchanged for cash and no change will be given.
7. Gift Cards cannot be returned or refunded, except in accordance with your statutory legal rights
8. All refunds of goods or services purchased with a River Island Gift Card will be made in accordance with River Island's refund policy. Any refunded amount will be credited to a Refund Card and will not be given in cash.
9. Gift Cards should be treated like cash. They will not be replaced if lost, stolen or damaged. Gift Cards are not a cheque guarantee, credit or charge card
10. Gift Cards with a zero balance will expire after 30 days
11. Gift Card balance can be checked in-store or by clicking here https://giftcards.riverisland.com/balancecheck
12. Gift Cards are valid for 5 years from the last credit, debit or balance enquiry transaction
13. If your Gift card expires with a balance remaining, you can call +44 (0) 344 576 6444 or email customer.services@river-island.com, and request for any balance that remained on expiry to be re-issued onto a new Gift Card, subject to routine security checks
14. River Island may discontinue a Gift Card at any time if in River Island's discretion it deems such action necessary

General Terms: Gift Cards are issued by and remain the property of River Island Clothing Co. Ltd, Chelsea House, Westgate, London W5 1DR.
River Island may amend the terms and conditions at any time without notice. Nothing in these terms and conditions affects your statutory rights.